Privacy Policy

Introduction

Oddono's Gelati Italiani Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address when you contact us, sign up for our newsletter, or register for a Gelato Card.
• Payment Information: Credit card details when you purchase a Gelato Card (processed securely through our payment providers).
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies to enhance your browsing experience. See our Cookie Policy below.

How We Use Your Information

We use the information we collect to:

• Process and manage your Gelato Card account
• Send you newsletters and marketing communications (with your consent)
• Respond to your inquiries and customer service requests
• Improve our website, products, and services
• Analyze website usage and trends
• Comply with legal obligations

Cookie Policy

Our website uses cookies to:

• Essential Cookies: Enable core website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Track your activity to show relevant advertisements (Facebook Pixel)

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, email marketing platforms, and analytics services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights (GDPR)

Under UK and EU data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Unsubscribe from marketing at any time

To exercise any of these rights, please contact us at info@oddonos.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media, online ordering platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: